Mr Ang Kiam Meng is Group Chief Executive Officer and Executive Director of JUMBO Group Limited. With more than 20 years of experience in the organisation, he plays an instrumental role in the continued success and growth of the group, overseeing the management, operations, strategic planning and business development of the group, both locally and internationally. Prior to joining the JUMBO Group in 1993, Mr Ang spent seven years at Singapore Technologies Electronics Limited (formerly known as Singapore Electronic & Engineering Limited), holding the positions of software engineer and product manager amongst others.

Mr Ang also serves as Chairman of the Commerce and Industry Committee, and is a council member of the Singapore Chinese Chamber of Commerce & Industry, as well as President Advisor to the Management Committee of the Restaurant Association of Singapore. He sits on the Board of Governors for Hwa Chong Institution, and is the Vice President of the Management Committee for Teochew Poit Ip Huay Kuan.

Mr Ang holds a Bachelor of Arts (majoring in Computer Science) from the University of Texas at Austin, USA (1985) and a Graduate Diploma in Business Administration from the Singapore Institute of Management (1991).

Presentation Synopsis
Turning challenges into learning opportunities; Embracing human capital and innovation
The healthcare industry, just like the F&B industry, is focused on people and the building of relationships. It is about giving the best to make a difference.

Across the two industries, challenges are also not uncommon. It is important to not feel discouraged and learn from the experience that each challenge presents. Take for example the management of difficult customers, JUMBO has learnt that our most difficult customers are, in fact, our greatest source of learning.

As a strong believer in the development of our people, JUMBO recognises the importance of skills upgrading, particularly amid advances in technology. As part of JUMBO’s corporate strategy, we embrace innovation and strive to always be at the forefront of the technology curve, differentiating ourselves from the rest.

Through this sharing, spot parallels in how some of JUMBO’s initiatives can be applied in healthcare management. Notwithstanding that human capital and innovation will continue to drive improvements in patient-care management, healthcare professionals must also work together to leverage these assets and elevate the healthcare standards in Singapore.